Shipping policy

 

 

Shipping & Delivery information

• Please allow up to 7 working days within Ireland and mainland UK
• Up to 10 working days for delivery throughout Europe.
• Up 14 working days to all other destinations.
• If deliveries are urgent, please email sales@chilljill.ie to make alternative arrangements.
• All purchases are subject to bank authorization prior to processing. Only authorized purchases will be processed and shipped.

Shipping Costs

• TBD

All goods remain the property of Chill Jill ltd until paid for in full.

Returns for goods bought online

Chill Jill can only accept returns from online sales if all goods are retuned, fit for resale in all its original, unopened packaging. Note delivery charges are non-refundable. All returns must be made within 14 working days from the sale. A proof of purchase (order number) is required. You will be required to organise and pay for the return of all items to us.

Faulty goods

If there is a fault with your product, please return it to us for investigation at the above address. Proof of purchase is required. Please retain proof of postage so that we can refund you. If the product is deemed faulty, to be decided in the sole discretion of the Company, we will replace the product for you, or if you prefer will refund you the cost of the product plus standard shipping cost, but not the price of any other delivery option chosen by you.